Return and Refund Policy

Thank you for purchasing your fragrance from Bustle & Bertie

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If you have any questions on how to return your item to us, please contact us at

If you are not wholly satisfied with your product, we want to hear from you.

How can I return?


Please inform us as soon as possible that you are returning an item, along with the item reference you have purchased, your name and the date of your order as well as the date you received your item. We also require that the item be returned in its original packaging along with the original proof of purchase.

In your return we require your item to have the receipt or proof of purchase.


Upon receipt of your item, we will inspect the item and notify you on the status of your refund.

We will notify you when the return is approved, commencing with a refund to the original payment method, whether it be a credit/debit card, within 5 working days of the returned item being approved for a refund.


You will be responsible for paying for your own postage costs for the return of your item. Postage and packaging costs are non-refundable. If you receive a refund, the cost of the returned item less packing costs will be deducted from your refund.